Cancellation and Refund Policy

Last updated: November 27, 2025

This Cancellation and Refund Policy outlines the terms and conditions under which Niravana accepts cancellations and processes refunds for our services. By engaging with our services, you agree to the terms outlined in this policy.

Overview

Niravana provides customized digital services including web development, mobile application development, AI solutions, and branding services. Due to the bespoke nature of our work and the resources committed to each project, our cancellation and refund policy is structured to be fair to both our clients and our team.

Cancellation Policy

Project Cancellation Before Commencement

If you wish to cancel a project before work has commenced (i.e., before any design, development, or creative work has started):

Within 24 hours of payment: Full refund minus payment processing fees (typically 2-3% of transaction amount)
After 24 hours but before project kickoff: 80% refund to cover administrative and setup costs

Project Cancellation After Commencement

Once the project has commenced (kickoff meeting completed and work initiated), cancellation charges apply based on project progress:

Up to 25% project completion: 30% of total project value is non-refundable
26% to 50% project completion: 50% of total project value is non-refundable
51% to 75% project completion: 75% of total project value is non-refundable
Over 75% project completion: No refund available

Monthly Subscription Services

For ongoing maintenance, support, or subscription-based services:

Cancellations must be requested at least 7 days before the next billing cycle
No refunds for the current billing period
Service will remain active until the end of the paid period
Refunds for prepaid annual subscriptions: pro-rated refund for unused months minus 10% administrative fee

How to Request Cancellation

To cancel a project or service:

Send a written cancellation request to operations@niravana.in
Include your project/order ID and reason for cancellation
We will acknowledge receipt within 24 hours and provide a cancellation confirmation

Refund Policy

Eligibility for Refunds

Refunds may be issued in the following circumstances:

Non-delivery of Service: If we fail to deliver the agreed-upon services within the timeline specified in the Statement of Work (SOW) without valid reason or client-caused delays
Material Breach of Contract: If we fundamentally fail to meet the specifications agreed upon in the project contract
Duplicate Payment: If you were charged multiple times for the same service due to a technical error
Service Not as Described: If the final deliverable significantly deviates from the approved scope and specifications

Non-Refundable Circumstances

Refunds will NOT be issued in the following cases:

Change of mind after project has commenced and milestones have been approved
Delays caused by client (failure to provide required materials, feedback, or approvals)
Third-party costs already incurred (domain registration, hosting, premium plugins, API licenses, etc.)
Completed work that meets agreed-upon specifications
Services already rendered, such as consultation sessions, strategy meetings, or research work
Custom design work that has been approved by the client at any project stage
Technical issues on the client's side preventing use of delivered services

Partial Refunds

In certain circumstances, partial refunds may be issued:

When project scope is mutually reduced after initial payment
When specific deliverables are removed from the project scope by mutual agreement
When justified by significant delays on our part (assessed on a case-by-case basis)

Refund Process

How to Request a Refund

Send a detailed refund request to operations@niravana.in including:
- Project/Order ID
- Payment transaction details
- Reason for refund request
- Supporting documentation (if applicable)
Our team will review your request within 5-7 business days
You will receive an email with the outcome of your refund request

Refund Timeline

Request Review: 5-7 business days to review and approve/deny the refund request
Processing Time: Once approved, refunds are processed within 7-10 business days
Credit to Account: The refund will be credited to the original payment method used. Please note that your bank or payment provider may take an additional 5-10 business days to reflect the credit in your account

Refund Method

All refunds will be issued to the original payment method used for the transaction:

Credit/Debit Card: Refunded to the original card
Bank Transfer: Refunded to the originating bank account
UPI/Digital Wallets: Refunded to the original payment source
Payment Gateway: All refunds are processed through Razorpay, our payment gateway provider

Project Modifications vs Cancellations

Instead of cancelling, you may request project modifications. Please note:

Minor scope changes within the original project framework are typically accommodated at no extra charge
Major scope changes may require a revised contract and additional payment
Multiple revision rounds beyond those specified in the contract may incur additional fees
We encourage open communication to adjust projects rather than cancel them

Third-Party Services and Products

For third-party services, licenses, or products purchased on your behalf (domain names, hosting, premium plugins, stock images, API subscriptions, etc.):

These costs are non-refundable as they are purchased from external vendors
Refund eligibility is subject to the third-party vendor's refund policy
We will transfer ownership of any purchased licenses or services to you upon cancellation

Dispute Resolution

If you disagree with a refund decision or have a dispute regarding cancellation charges:

First, contact us at operations@niravana.in with your concerns
We will attempt to resolve the issue through good faith negotiation
If resolution cannot be reached, disputes will be handled according to the Dispute Resolution clause in our Terms and Conditions

Force Majeure

In the event of force majeure circumstances (natural disasters, pandemics, war, government restrictions, etc.) that prevent project completion:

We will work with you to reschedule or restructure the project
Refunds will be considered on a case-by-case basis for work not yet commenced
No refunds will be issued for work already completed before the force majeure event

Client-Caused Delays

If a project is delayed or stalled due to client-side issues (non-responsiveness, delayed feedback, failure to provide required materials), and the project remains inactive for more than 60 days:

We reserve the right to consider the project abandoned with no refund
All work completed up to that point will be delivered to you
Reactivation of abandoned projects may require additional fees

Chargeback Policy

If you initiate a chargeback through your bank or payment provider instead of contacting us directly:

We will provide evidence of service delivery to your payment provider
Access to all deliverables and services will be suspended
Chargeback fees charged to us by payment processors will be added to any outstanding balance
Future services may be declined if chargebacks are filed without attempting resolution with us first

Contact Information

For all cancellation and refund requests, or if you have questions about this policy:

Email: operations@niravana.in
Phone: +91 7993598294
Address: 2-4-6/2 Kokavari street, ramarao pet, Tadepalligudem, Andhra Pradesh, India
Website: https://www.niravana.in/contact

Updates to This Policy

We reserve the right to update or modify this Cancellation and Refund Policy at any time. Any changes will be posted on this page with an updated "Last updated" date. Changes will apply to services purchased after the updated date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

Acknowledgment

By making a payment for our services, you acknowledge that you have read, understood, and agree to this Cancellation and Refund Policy.